Our Customers

Hotels trust us to deliver the best guest experience solution and customer experience. We ensure that our suite of solutions help them increase guest experience and boost revenue.

Success stories from hotels who have used KAI

Why hotels choose KAI?

KAI enables hotels to deliver highly personalised guest communications and tailored upsell offers, revolutionising the way they connect with their guests throughout the entire guest journey.

We've been instrumental in enhancing guest experiences and satisfaction while simultaneously increasing overall hotel revenue. Our automation features have also led to a reduction in operational costs for hotels.

Our solution has allowed hotels to foster stronger guest loyalty, drive more direct bookings and deliver an unforgettable guest experience.
Email Open Rate - 61%
Email Click Through Rate - 44%
Pre-arrival Survey Completion Rate - 42%
ROI - Avg 5-20x


"KAI provides an e-concierge solution with enhanced digital platforms and multiple touchpoints that allows our guests to explore more about what our resort has to offer. Additionally, it is user-friendly and mobile-friendly which enables guests to access and book our products anywhere and anytime."
Risa Listiani
Public Relations - Grand Mirage Resort & Thalasso Bali
"Guest experience being our highest priority, KAI has helped us to enhance our guests’ experience through personalised guest journey engagement via an automated email system and communication tool. Reaching out to guests before they arrive to find out their special requests or service preferences and at the same time upselling our product and services to drive extra revenue. KAI is also a user friendly web-based application."
Ketut Sunaradi
Sales Manager - Fivelements Bali

Hotels Who Trust Us

many more...
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PMS or Channel Manager