Our Customers

Hotels trust us to deliver the best upsell tool and customer experience. We ensure that our solution helps them increase upsell revenue and guest experience.

KAI - Success Stories

Why hotels choose KAI?

KAI enables them to effectively engage and upsell their pre-arrival guests via email automation and personalised upselling.

Their guests have the opportunity to purchase personalised upsell offers which are most suited to their needs, leading to an increase in overall guest stay experience.

They are now able to capture the pre-arrival and in-house upsell opportunity and track performance of services sold to optimise their upsell revenue.
Email Open Rate - 61%
Email Click Through Rate - 44%
Pre-arrival Survey Completion Rate - 42%
ROI - Avg 5-20x


"KAI provides an e-concierge solution with enhanced digital platforms and multiple touchpoints that allows our guests to explore more about what our resort has to offer. Additionally, it is user-friendly and mobile-friendly which enables guests to access and book our products anywhere and anytime."
Risa Listiani
Public Relations - Grand Mirage Resort & Thalasso Bali
"Guest experience being our highest priority, KAI has helped us to enhance our guests’ experience through personalised guest journey engagement via an automated email system and communication tool. Reaching out to guests before they arrive to find out their special requests or service preferences and at the same time upselling our product and services to drive extra revenue. KAI is also a user friendly web-based application."
Ketut Sunaradi
Sales Manager - Fivelements Bali

Hotels Who Trust Us

many more...
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